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Refund and Shipping Policy

Returns 

I just placed an order, when will it ship?

Please allow up to 48 hours production time for your order to ship out, average shipping times are 7 business days excluding holidays.
Tracking numbers will be updated about 48 hours after your order has been SHIPPED. If you don't have a tracking number after 3 business days please email us at 
sales@b-woo.com

Can I return my hair?

Sorry, due to COVID concerns B-WOO is unable to accept returns. 

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered an incorrect address what do I do now?

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at sales@b-woo.com  If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days. Longer times if shipped from other than the US.

Additional non-returnable items: 
- Gift cards 

I have entered an incorrect address what do I do now?

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at sales@b-woo.com  If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.



Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@b-woo.com and send your item to: P.O. Box.....


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Shipping

All orders are shipped within 48 hours of you placing the order using FedEx depending on your location. Typical delivery time frame is within 7 business days however, you may receive your items much earlier. Every order is shipped with a tracking number so you can track every step it takes! Be advised, packages may be faced with delays beyond our control such as customs or postal delays.

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